Uninstall the older version before install this version.
New version of the Nokia Care Suite Product Support Tool 5.0 is available. It provides support for the Nokia Windows Phones (Lumia), the latest Asha devices and products supported by the Testing and Tuning tool. Installation package and latest version of User Guide Document are attached.
For the products that are not supported in this release, old PST and Multi SW Updater version 2011.50.2 or Phoenix release needs to be used.
Bulletin Content
1. New features in the Care Suite 5.0
• Charging test is enabled for RM-824, RM-825, RM-826 and RM-845.
• Fixes to typos in phone info.
• New Fuse UI.
• Support for new products: RM-892, RM-893, RM-899, RM-900, RM-902, RM-910.
2. Changes & Error corrections from previous version
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Please note:
Offline installation: Uninstall previous version (2013.13.4) manually before installing this version.
Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually.
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows 7 phones will reboot when they are disconnected – please wait for the phone to restart
Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”
PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.
3. Known errors & limitations
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS.
Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first attempt. Please try again, it works the second time around
Asha drivers don’t install when devices are connected via USB hub (on win7). Hub works if user installs drivers first via straight USB connection.
PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
Audio input test with RM-899, RM-900 and RM-902 require AHJ headset
On Windows 8 operating system: When downloading new release with Application Launcher, download is very slow.
The reason is that Windows 8 operating system comes with default real-time protection antivirus that is activated for executable (even without exe in name).
Our download functionality queries file size with every progress.
During this query system gets notified about file size change and antivirus decides to scan whole file from beginning.
We cannot drop the file size check completely, since we handle multi download of the same files.
Workaround needed to do by the user is to set !ecl file as not dangerous in W8 defender (see Below).
MSU
• When using Multi SW Updater, the recommendation is to use it with up to five devices that are the same model and start the refurbish to every device simultaneously.
• Do not start 1st flash-round with full amount of devices – instead add gradually 2-3 devices – Fuse can be fragile when 8-16 devices at once tries to create new connection
• When using USB Hub please connect devices one by one to the ascending USB ports – it will help you to distinguish which of them had failed and needs to be recovered by Recovery plugin (check IMEI, USB Port # from UI or follow Action Report log for details)
• Do not connect\disconnect devices while other flashings are in progress – all should be finalized (successful or not) – main reason for fail is USB port enumeration done by OS when changing something
• Additional info for 16 simultaneous flashes: Based on testing with Windows Phone 8 devices please follow the following preliminary recommendations for a PC USB setup for maximum stability and timing of the USB bus:
• Use a PC that has at least four (4) independent USB 2.0 host controllers.
• Connect no more than one powered external USB hub to each host controller
• Each external hub must have its own independent power source, with the capability to supply at least 500 mA per device connected to it.
• Connect no more than four (4) devices to each external hub
4. Reporting errors (manual reporting)
• Care Suite has been activated to the Genius – tool so error reporting works the same way as for the Phoenix Service Software. Please include log files, detailed description on how to reproduce the problem and screen shot to the case
• When reporting Nokia Care Suite errors, please attach application log files (if applicable). If error is reproduce able, please delete old existing log files, start service software, reproduce the error and then attach the log files to Genius case.
5. ZIP Package generator for reporting errors
You can use the ZIP Package Generate tool (Envira) to create a ZIP package with necessary files to report an error. Please do the following steps to generate the ZIP package file:
1. Launch troubleshooting application
2. Select which tool logs you need to generate (PST.MSU etc.)
3. In hours define period from which log files will be gathered in the ZIP package.
4. Press Create button and wait a while. When ZIP package is generated the content is displayed:
5. Press show Zip Folder button to open Explorer window with folder containing the generated ZIP package:
6. Notice that the generated ZIP package is highlighted by default. The ZIP packages should be removed manually when they are not needed any more.
7. Attach the generated ZIP package to the Genius Case.
8. Brief step by step description about how the error can be reproduced should be attached to the Genius Case.
9. Please also attach screen shot of error to the Genius Case.
6. HW & Tool requirements:
Please refer to Documents SR998 and SR999 in KICS Information Center.
7. Instructions for installation & use
User guide document and elearning material for Care Suite are downloadable from Nokia Online (NOL). Please check the availability of documentation from your local NOL (www.nokiaonline.com)
Care Suite 5.0 can be installed on the PC with all current Service Software versions which use the FUSE connection manager, but not run simultaneously with Care Suite 4.0.
Before you start Phoenix or care Suite installation to Windows 7 the User Account Control (UAC) should be turned off from Windows Control Panel settings.
Please make sure that you have all the latest Windows updates installed.
Care Suite installation and use does not require that a dongle (PK-1, PKD-1 or FLS-5) is connected to PC. FLS-5 is only used for FBUS communication to phones which do not support direct USB connection
8. Supported products:
RM-761, RM-763, RM-781, RM-799, RM-800, RM-813, RM-884, RM-803, RM-809, RM-807, RM-832, RM-834, RM-810, RM-811, RM-812,
RM-827, RM-837, RM-871, RM-808, RM-823, RM-802, RM-835, RM-836, RM-849, RM-724, RM-725, RM-819, RM-801, RM-596, RM-601,
RM-609, RM-626, RM-639, RM-640, RM-659, RM-662, RM-670, RM-675, RM-679, RM-691, RM-692, RM-693, RM-694, RM-702, RM-704,
RM-707, RM-718, RM-730, RM-749, RM-750, RM-754, RM-772, RM-774, RM-775, RM-776, RM-779, RM-766, RM-767, RM-768, RM-696,
RM-714, RM-872, RM-873, RM-862, RM-863, RM-864, RM-824, RM-825, RM-826, RM-845, RM-867, RM-846, RM-852, RM-821, RM-820,
RM-822, RM-889, RM-898, RM-907, RM-878, RM-838, RM-843, RM-844, RM-911, RM-913, RM-914, RM-915, RM-917, RM-923, RM-885,
RM-887, RM-860, RM-839, RM-840, RM-841, RM-919, RM-921, RM-924, RM-925, RM-926, RM-928, RM-929, RM-892, RM-893, RM-899,
RM-900, RM-902, RM-910
9. Release history:
Version 2013.13.4
- Memory Card Test added to RM-914 and RM-917
Changes & Error corrections from previous version
-Fixes to WP8 multi refurbish.
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Version 2013.10.1
- Support for new products: RM-919, RM-921, RM-839, RM-840, RM-841, RM-924, RM-925, RM-926, RM-928, RM-929.
- UI notification about FiRe maintenance break.
- UI notification when FiRe is unreachable.
- WP8 phone infos in test mode.
- Balloon tooltips removed (download window, network error notification).
- FiRe usergroups configuration updated: Care Suite external channel is removed from the configuration.
- Camera configuration for necessary S40 products is enabled.
- To Multi IMEI reader, new feature for WP8: Ability to read IMEI in UEFI mode.
- To Multi IMEI Reader: Ability to write device’s IMEI manually (in case can’t be read from device).
- Charging test for WP8.
Changes & Error corrections from previous version
- Fixes to new Application Launcher. Offline option added.
- Fix to Lumia 800 refurbish error
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Version 2013.1.3
- WP8 proximity and ALS calibrations are enabled for: RM-820, RM-821, RM-824, RM-825, RM-826.
- WP8 Gyroscope calibration for RM-820 and RM-821
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Version 2012.51.4
-New version of Application Launcher with FiRe authentication:
New Care Pro channel requires login. Currently used Care Suite external channel is still available, it doesn’t require login.
In the future (P1 2013 is the target), Care Suite external channel will be ramped down.(SR3456)
If user gives NOL login credentials three times wrong, the account will be blocked for security reasons.
If account is blocked please try again in half an hour.
-New version of Fuse UI. Functionalities are basically the same.
-Data package download solution is renewed.
-WP8 HW components’ ids are added to product info. They can be shown in test mode.
-WP8 ALS and proximity sensor calibrations are added for RM-846, RM-867, RM-822 (SR3457).
-WP8 gyroscope calibration is added for RM-867, RM-822.
-Detailed recovery instructions with pictures are updated for RM-846.
-WP8 device reboot is implemented to be done every time when problem occurs during flashing and device would stay in interrupted flash mode.
-WP8 microphone test is improved.
Changes & Error corrections from previous version
-Dynamic camera configuration solution is fixed.
-DP selection bug in WP8 manual recovery is fixed.
-WP8 battery level check is improved so that real battery level check is done for device with PR1.1 SW.
(For older SW versions the UI notification is shown every time in the beginning of a refurbish operation.
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Version 2012.45.4
New features:
Light test is added for WP8 devices.
Detailed recovery instructions with pictures are done for WP8 devices.
Multi refurbish is enabled for WP8 devices.
For maximum 16 device simultaneous refurbish requires this setup:
-Use a PC that has at least four independent USB 2.0 host controllers.
-Connect no more than one powered external USB hub to each host controller
Each external hub must have its own independent power source, with the capability to supply at least 500 mA per device connected to it.
-Connect no more than four devices to each hub.
-Result: no more than these four devices will share the entire bandwidth of a single USB host controller,
and according to our testing, this is sufficient throughput at the current time for reliable use
of the USB bus when doing Windows Phone 8 device flashing.
Changes & Error corrections from previous version
SIM and memory card tests are updated for WP8 devices.
Menus are fixed for RM-843 and RM-852. These are disabled in this release for them: SW Reset, Touchpad calibration, ALS test and ALS calibration.
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Version 2012.44.5
New features:
• SUpport For WP8 devices:
Refurbish and recovery
User is notified to remove existing memory card from the device before flashing.
HW tests: Self test, Touch Display test, Display test, Vibra test, SIM test, Keyboard test, Memory card test,
Microphones test, Accelerometer test and Audio Output test.
Mode changer, having also Power Off feature.
Type Label Printing.
Multi IMEI Reader.
• SW Update feature is removed.
• Support for new products: RM-824, RM-825, RM-826, RM-845, RM-867, RM-846, RM-821, RM-820, RM-822, RM-878, RM-913, RM-914, RM-915, RM-917, RM-918, RM-923, RM-885, RM-887, RM-860.
Changes & Error corrections from previous version
• SW Update feature is removed.
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